TERMS & CONDITIONS

Dragon Craft Group of Companies

Conditions of Sale

  1. The SELLER is not responsible for any loss of profit arising from non-delivery of goods due to late shipment of merchandise due to wars, strikes, lockouts, act of God or loss in carnage.
  2. Notwithstanding the rate of delivery provided for .in relation to the transaction, no guarantee or warranty as to the rate or time of delivery is given or implied.
  3. All prices quoted on our order forms are subject to VAT at the current rate and may be revised without further notice.
  4. No cancellation of goods already in transit can be accepted. If the BUYER should refuse these goods on arrival, the BUYER will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.
  5. Should any of the goods supplied by the SELLER prove to be defective the BUYER must notify the SELLER of this within 2 days of receipt of the
  6. The CARRIERS Limitations of Liability are as follows:
    a) That they (the CARRIERS) MUST be informed of damage, deviation, mis-delivery or pilferage within 2 days of receipt of the goods and receive confirmation in writing within 5 days. Incorrect deliveries must be signed for accordingly and details of shortage or damage given. b) Non-delivery of the whole consignment or any package forming part of the consignment. must he advised to the CARRIER within 21 days of the CARRIERS invoice being received by Dragon Crafts.
  7. In view of a) above it is IMPORTANT you contact Dragon Crafts by means of the written confirmation/fax, if possible, reporting the nature of the damage etc., so that we conform to the CARRIERS CONDITIONS (as described in a) above). With regard to b) above, if only partial delivery is made against the DELIVERY NOTE supplied please allow a further working day for the balance of your order to arrive. If the goods have not been delivered then please contact Dragon Crafts.
  8. Sales Office who will investigate the matter on your behalf with the CARRIER.
  9. Onsofar as NON-DELIVERY of the WHOLE OF YOUR ORDER is concerned: Dragon Crafts endeavour to despatch all goods(subject to availability) within 3 to 5 working days of receipt of your order. If you consider you have waited 20 days for your order, please contact Dragon Crafts SALES OFFICE and quote your order reference, if applicable, and the matter will be investigated.
  10. INCORRECT DELIVERIES MUST BE SIGNED FOR ACCORDINGLY, DETAILS OF SHORTAGES OR DAMAGE BEING GIVEN. A clear signature of the word 'Unexamined? DISBAR ANY CLAIM AGAINST THE CARRIER.
  11. We regret that unless the goods signed for as recommended, any loss, shortages or non-delivery are advised to Dragon Crafts SALES OFFICE within the above stated period, we cannot accept any responsibility for any loss or damage whatsoever.
  12. We would advise that it is important for you to instruct your staff to sign for goods correctly. In case of SHORTAGE, only the number of cartons received should be signed for. In the case of DAMAGE, i.e. torn cartons, wet cartons, wet stained cartons. Squashed cartons or pilferage, the goods should be signed for and the words DAMAGED (CONTENTS UNEXAMINED) added. The signing of ?UNEXAMINED? it not sufficient for the carrier to accept claims.
  13. ORDERS are accepted subject to availability of the goods.
  14. CARRIAGE CHARGES: Whilst we will always endeavour to minimise CARRIAGE CHARGES it may be necessary to make additional charges.
  15. Next Day Delivery: This service can be provided if requested. However, the BUYER will be responsible for the ADDITIONAL COSTS INVOLVED.
  16. Goods cannot be returned for credit without our prior agreement. Goods wrongly ordered and returned for exchange or credit will be subject to a 10% handling charge plus cost of return carriage (if applicable).
  17. The SELLER reserves the right to improve specifications, alter prices and withdraw any item from sale without notice.
  18. RlSK. The risk in goods shall remain with us until delivery when the risk shall pass to the customer. The legal and equitable ownership in goods shall remain vested in us until the full purchase price therof has been paid. Until such time as payment in full has been made the customer will hold the goods as our fiduciary agent and bailee and shall store the goods separately from any other similar goods so that they are readily identifiable as our property. We hereby grant the customer a licence for the sole purpose of disposing of the goods in the ordinary course of business subject to the express condition that the customer shall keep the proceeds of disposal., whether from sale or otherwise, separate from any other monies held by the customer and shall promptly remit to us the amount due provided that the licence shall immediately terminate upon the commencement of receivership, liquidation or bankruptcy of the customer. If payment for the goods is not made when due., we shall, without prejudice to other remedies., be entitled for the purpose of repossessing the goods to enter upon any premises where we reasonably believe the goods to be stored.
  19. Terms of payment: VISA, DELTA, MASTER CARD, SWITCH, Cheques in Sterling and Eurocheques.
  20. In the event of its trading terms being exceeded, the Company reserves the right to charge interest on outstanding amounts at a rate of 5% above base rate.
  21. All cheques are to be made out in pounds Stirling. There will be NO acceptance of any other currencies on any condition.
  22. Banker?s card details to be printed on the reverse side of every cheque sent.